Why does AI sometimes give wrong answers?

Why does the AI sometimes give me wrong or incomplete answers? Several factors can explain inaccurate AI answers in Munia. Here are the main causes and how to avoid them.

1. Lack of clarity in your request

The most common cause: your prompt (request) is not specific or detailed enough.

The AI cannot guess the specific context of your municipal situation. The more information you provide, the more relevant the answer will be.

How to improve your requests:

• Give the full context of your situation.
• Specify the department involved and the type of project.
• Indicate the constraints or particularities of your municipality.
• Attach relevant documents (by-laws, policies, reports).

Example of a vague prompt: "How should permit applications be handled?"

Example of a precise prompt: "I work in the urban planning department of a municipality of 5,000 residents. We receive about 20 building permit applications per month. How could we streamline our approval process to reduce delays? Here is our current by-law [attach the document]."

2. No reference documents

The AI works better when it has access to your municipality's specific documents.

Examples of documents to attach:

• Municipal by-laws.
• Internal policies.
• Existing procedures.
• Budget data.
• Strategic plans.

Without these references, the AI has to rely on general information that may not match your reality.

3. Outdated data

If the answer contains data that is no longer current, the Web Search feature lets you supplement the AI's answer with content currently available on the web.

A few cases where web search is useful:

• Grant programs currently in force
• Upcoming events
• By-laws from other municipalities

Note: turn off web search to get answers based only on the AI's knowledge and the documents you provide.

Key takeaways

In most cases, a wrong or imprecise answer comes from a lack of context or precision in your request, not from a failure of the AI.

Questions to ask yourself before submitting a request:

• Have I provided enough context?
• Is my question specific?
• Have I attached the relevant documents?
• Is web search turned off (if needed)?