Privacy Policy

Last updated: January 1, 2025

This privacy policy of Carange Marketing inc. doing business under the name Carange Solutions (“ we », « our ” or “ ours ”) describes how and why we may access, collect, store, use and/or share (“ process ”) your personal information when you use our services (“ Services ”), in particular when you:

  • Visit our website at https://app.munia.ai, or any website or subdomain that links to this privacy policy
  • Interact with us in any other related way, including during sales, marketing or events

Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. We are responsible for decisions relating to the processing of your personal information. If you do not agree with our policies and practices, please do not use our Services. For any question or concern, please contact us at info@carangesolutions.com.

SUMMARY OF KEY POINTS

This summary presents the key points of our privacy policy; you can obtain more details on each topic by clicking the associated link, or by using the table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use or browse our Services, we may process certain personal information depending on how you interact with us and the Services, the choices you make and the products and features you use. To learn more, see the personal information you disclose to us.

Will we process sensitive personal information? In some jurisdictions, certain information may be considered “special” or “sensitive”, for example your racial or ethnic origins, sexual orientation and religious beliefs. We do not process sensitive personal information.

Do we collect information from third parties? Yes, if you choose to log in through a third-party identity provider such as Microsoft, we will receive certain information (such as your name, your email address and your profile picture) from that provider, in order to facilitate authentication and provide our services.

How do we process your information? We process your information in order to provide, improve and administer our Services, to communicate with you, to ensure security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We only process your information if we have a valid legal basis. To learn more, see how we process your information.

In what situations and with which third parties do we share your personal information? We may share information in specific situations and with certain third parties. To learn more, see when and with whom we share your personal information.

How do we protect your information? We put in place adequate organizational and technical procedures and measures to protect your personal information. However, no electronic transmission over the Internet or storage technology can be guaranteed to be 100% secure; we therefore cannot guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to circumvent our security measures and access, steal or modify your information. For more details, see how we protect your information.

What are your rights? Depending on your geographic location, applicable legislation may grant you certain rights concerning your personal information. To learn more, see your privacy rights.

How do you exercise your rights? The simplest way to exercise your rights is to visit http://www.munia.ai/data-request or to contact us. We will review and process any request in accordance with applicable data protection legislation.

Would you like to know more about what we do with the information we collect? Read the full privacy policy.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. HOW DO WE MANAGE YOUR DOCUMENTS AND FILES?
  4. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
  5. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  6. DO WE USE COOKIES OR OTHER TRACKING TECHNOLOGIES?
  7. DO WE OFFER PRODUCTS BASED ON ARTIFICIAL INTELLIGENCE?
  8. HOW LONG DO WE KEEP YOUR INFORMATION?
  9. HOW DO WE PROTECT YOUR INFORMATION?
  10. DO WE COLLECT INFORMATION FROM MINORS?
  11. WHAT ARE YOUR PRIVACY RIGHTS?
  12. CONTROLS FOR “DO-NOT-TRACK” FEATURES
  13. DO WE MAKE CHANGES TO THIS NOTICE?
  14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  15. HOW CAN YOU REVIEW, UPDATE OR DELETE YOUR DATA?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect the personal information you provide to us.

We collect the personal information you voluntarily provide to us when you express an interest in our products or Services, when you take part in activities on our Services, or when you contact us.

Information from third-party authentication services: If you choose to register or log in using a third-party account (such as Microsoft), we may collect the information that provider makes available to us, such as your name, email and profile picture.

Information you provide. The information we collect depends on the context of your interactions with us, the choices made and the products and features used. We may collect the following information in particular:

  • Names
  • Email addresses
  • Usernames
  • Passwords
  • Profile pictures (if authentication through a third-party service)
  • Contact or authentication data

Sensitive information. We do not process sensitive information.

All personal information you provide to us must be accurate, complete and up to date. You must also inform us of any change to this information.

Information collected automatically

In short: Certain information, such as your IP address and/or the characteristics of your browser and device, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use or browse our Services. It does not reveal your specific identity (such as your name or your contact details) but may include data about your device and its use, such as your IP address, browser type, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical data. This information is mainly necessary to maintain the security and proper functioning of our Services, as well as for our internal analytics.

Like many websites, we also use cookies and similar technologies.

The information we collect includes:

  • *Log and usage data.*This is service-related, diagnostic, usage and performance data that our servers collect automatically when you access our Services and that we record in log files. This may include your IP address, device information, browser type, settings, activities within the Service (timestamps, pages and files viewed, searches, actions taken, etc.), system events (crashes, error reports, etc.), and hardware settings.
  • *Device data.*We collect data about your computer, mobile or other device used to access our Services (IP or proxy address, device/application identifiers, location, browser type, hardware model, internet service provider/mobile carrier, operating system, configuration).

2. HOW DO WE PROCESS YOUR INFORMATION?

In short: We process your information to provide, improve and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for various reasons, in particular depending on your interaction with our Services:

  • Provide and facilitate the delivery of services to the user.
  • Respond to user requests/offer support.
  • Send administrative information.
  • Request your opinion or your feedback.
  • Protect our Services.
  • Assess and improve our Services, products, marketing and your experience.
  • Identify usage trends.
  • Determine the effectiveness of our marketing and promotional campaigns.
  • Comply with our legal obligations.

3. HOW DO WE MANAGE YOUR DOCUMENTS AND FILES?

When you use our Services, you may upload, submit or generate content such as documents and files (including Word documents, PDFs, Markdown files and images). All documents and files you upload or generate through our application are stored securely on our servers.

Certain documents or files, whether uploaded by you or generated by the application, may be processed through our third-party artificial intelligence service providers in order to offer certain features or improvements. Whenever possible, we always use zero retention mode (zero day retention/no data retention) with these providers, so that your content is not kept by them after processing.

All documents generated by the application, including those produced with the help of AI, are also kept on our servers to support your continued use of the Services. Generated documents may incorporate or reflect the results of processing by artificial intelligence.

We do not share your documents or files with unauthorized third parties. Content is shared for processing only with our trusted AI providers, as indicated above, and always under zero retention conditions.

4. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In short: We only process your personal information where the law permits it, generally on the basis of your consent, to comply with legislation, to provide contractual services, to protect your rights or to pursue our legitimate interests.

We may process your information if you have given us specific permission (express consent), or in situations where your permission can be inferred (implied consent). You may withdraw your consent at any time by contacting us.

In certain exceptional cases, the law may allow us to process your information without your consent, for example:

  • If the collection is clearly in the interest of a person and it is impossible to obtain consent promptly
  • For investigations, fraud detection and prevention
  • For commercial transactions, under certain conditions
  • If necessary to process an insurance claim and contained in a witness statement
  • To identify injured, ill or deceased persons and communicate with their relatives
  • If there are reasonable grounds to believe there is financial abuse
  • If requesting consent would compromise the availability or accuracy of the information as part of an investigation
  • If required by law, a subpoena or a court order
  • If the information was produced in the course of employment or business and the collection is consistent with the original purpose
  • If the information is public and provided for by regulation

5. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In short: We may share information in certain specific situations and/or with the following third parties.

We may be required to share your personal information in the following situations:

  • Business transfers. We may share or transfer your data as part of, or during negotiations relating to, a merger, sale of assets, financing or acquisition of all or part of the business. In such a case, we will inform you and request your consent before any sharing.

6. DO WE USE COOKIES OR OTHER TRACKING TECHNOLOGIES?

In short: We may use cookies or other similar technologies to collect and store your information.

We may use cookies and similar technologies (web beacons, pixels, etc.) to collect information when you interact with our Services. Some of these technologies help secure our Services, avoid outages, fix bugs, record your preferences and ensure basic functionality.

We also allow third parties/service providers to use tracking technologies on our Services for analytics or personalized advertising purposes (e.g.: managing and displaying advertisements, following up on abandoned carts according to your preferences). Third parties use their technology to offer tailored advertising, which may appear on our Services or elsewhere on the Internet.

Information about the use of these technologies and the management of your preferences is detailed in our Cookie Policy.

7. DO WE OFFER PRODUCTS BASED ON ARTIFICIAL INTELLIGENCE?

In short: Our services include products, features or tools based on artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features or tools relying on artificial intelligence technologies (collectively, “ AI Products ”). These tools aim to enrich your experience and offer you innovative solutions. The use of our AI Products is governed by this policy.

Use of AI technologies

We provide these AI Products through third-party service providers (“AI Providers”), including Cohere, Mistral AI, Perplexity, Anthropic, Google and OpenAI. In accordance with this policy, your data (inputs, results, personal information) may be transmitted to these providers in order to offer the AI features. You must not use these products contrary to the policies of the AI providers.

To strengthen confidentiality, we always apply, where possible, the zero retention option (zero day retention/no data retention) with our AI providers. This means that your data transmitted for processing is not kept by these providers after processing.

Our AI products include in particular:

  • AI document generation
  • Automated translation
  • AI applications
  • Automation through AI
  • AI analysis and insights
  • Intelligent search
  • Image analysis
  • Image generation
  • Text analysis
  • Natural language processing

Processing of your data through AI

All personal data processed as part of our AI Products is processed in accordance with this policy and with our contractual agreements with third parties, guaranteeing the security and confidentiality of your information at every step.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We keep your information for as long as necessary to fulfill the purposes described in this policy, unless otherwise legally required.

We keep your personal data only for the time necessary to achieve the purposes set out, or for as long as required or permitted by law (taxation, legal obligations, etc.).

When we no longer have a legitimate reason to process your data, we delete or anonymize it, or, if that is impossible (backup), we isolate it from any further processing until deletion.

9. HOW DO WE PROTECT YOUR INFORMATION?

In short: We aim to protect your information through appropriate organizational and technical measures.

We have put in place technical and organizational security measures at the appropriate level to protect your data. Nevertheless, since no transmission or storage technology is infallible, we cannot guarantee absolute protection against any intrusion or hacking. You access our Services at your own risk and must use a secure environment.

10. DO WE COLLECT INFORMATION FROM MINORS?

In short: We do not knowingly collect information from or target minors under 18 years of age.

We do not knowingly collect or solicit data from minors under 18 years of age, and we do not sell such information. By using the Services, you certify that you are at least 18 years old or that you are the parent/guardian authorizing use by your child. If we learn that we have collected information about a minor, we will deactivate the account and promptly delete this data. If you become aware of such a case, contact us at info@carangesolutions.com.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In short: In certain regions, such as Canada, you benefit from enhanced rights over your personal information. You may at any time review, modify or delete your account depending on your place of residence.

In certain countries (including Canada), you have specific rights: (i) access to and a copy of your data, (ii) rectification or deletion; (iii) restriction of processing; (iv) portability; (v) objection to automated decision-making. Depending on the case, you may object to certain processing. To exercise these rights, contact us using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”.

We will review any request in accordance with applicable legislation.

Withdrawal of your consent

If our processing is based on consent (express or implied depending on the law), you may withdraw it at any time using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”.

Please note that this does not affect the lawfulness of processing already carried out, nor processing based on other legal justifications.

Cookies and similar technologies

Most browsers accept cookies by default. You may refuse or delete them, but this could affect certain features of our Services.

For any question concerning your rights, contact us at info@carangesolutions.com.

12. CONTROLS FOR “DO-NOT-TRACK” FEATURES

Most browsers and mobile systems offer a “Do-Not-Track” (“DNT”) feature to signal your refusal to have your online activities tracked. To date, there is no uniform recognized standard for honouring this signal. We therefore do not respond to DNT signals. If a standard is adopted later, we will adjust this privacy policy.

13. DO WE MAKE CHANGES TO THIS NOTICE?

In short: Yes, we will update this notice as applicable laws evolve.

We may modify this privacy policy at any time. The update date will appear at the top of the document. In the event of a major change, we will inform you through a visible announcement or directly. We invite you to consult our policy regularly to follow our practices for protecting your data.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

For any question or comment about this notice, you can reach our Privacy Officer (RPRP/DPO) at s.trepanier@carangesolutions.com, by telephone at 1-(438) 405-3357, or by mail at the following address:

Carange Marketing inc. Privacy Officer: Simon Trépanier 3780 av. de l’Hôtel-de-Ville Montréal, Québec, H2W 2G4 Canada

For any other question or comment, you can also write to us at the company address:

**Carange Marketing inc.**3780 av. de l’Hôtel-de-Ville Montréal, Québec, H2W 2G4 Canada

Telephone: 1-(514) 349-5375

15. HOW CAN YOU REVIEW, UPDATE OR DELETE YOUR DATA?

You have the right to request access to the personal information collected about you, to obtain details about its processing, to correct any inaccuracy, or to request its deletion. You may also withdraw your consent to our processing where applicable. These rights may be limited under the applicable law. To make a request for access, update or deletion, please visit: http://www.munia.ai/data-request.