General managementGeneral management, recreation, front desk
Answer the citizen in minutes, not days
The same questions keep coming: renting a room, the collection calendar, a permit application, a tax bill. Each reply takes ten minutes of searching and ten of writing. The agent answers from your policies and bylaws; you check and send.
Observed use
- A municipality loaded its room rental policy (capacities, rates, rules) to answer citizen emails in minutes rather than days
- The Citizen reply agent relies on your bylaws for planning questions
- An employee at a client city uses it to check the clarity of her emails, French being her second language
No public time figure for this task.
The same task, before and with Munia.
Today
- Look up the policy, the rate, the section
- Write a polite, complete, error-free reply
- Answer three days later, or not at all
- Start over for the same question the following week
With Munia
- Paste the citizen's email
- Get a complete reply that cites the policy or bylaw
- Adjust the tone, send the same day
- Policies loaded once serve every reply
How it is done, step by step.
Load your policies and bylaws
Room rentals, collections, animals, parking, permits: once, in an in-house agent or in the Citizen reply agent.
Paste the email
The agent identifies the request, finds the rule and drafts the reply.
Check the cited rule
The rate, the deadline, the section: the part that belongs to you.
Adjust the tone and send
From your usual mailbox. Munia does not send it for you.
What you find in Munia for this task.
- Citizen reply“Answer this request about the zoning by-law.”
- Citizen post“Create 3 posts for the neighbourhood party.”
- Application review“Does this application comply with the by-law in force?”
These agents are described with the others on the page For general management.
People stay in control, start to finish
The agent prepares, the employee approves. Nothing is adopted, published, sent or destroyed without a person who reread it. That is the rule on every page of this site and in every Munia agent.
Frequently asked questions
No. It drafts the reply, you send it from your usual mailbox after rereading it.
Your exchanges are hosted in Canada, never used to train models, and inference runs under zero-retention contracts. You decide what you upload, and you can remove contact details first.
Yes, in both languages, from the same policies.
One rate per user, the same tier for all of the organization's licences, no setup fee, onboarding included. We send a proposal after the demo.
Other use cases for general management
General management
Prepare the decision summary for an agenda item
The file behind an agenda item becomes a structured, neutral decision summary, then a presentation for council. Two agents, two steps, a team that approves.
-98% · in time spent analyzing large documents
Find the answer in a 700-page document
Collective agreement, zoning bylaw of several hundred pages, stack of bids: find the precise answer in minutes. A 98% reduction measured at a client.