Responsible AI use policy · Carange Solutions and Munia
Responsible AI use policy
Our commitments to a frugal, fair and sovereign municipal AI, organized along the three ESG pillars. From the first prototype to the retirement of an agent, the same rules apply.
Who this policy applies to.
From the first prototype to the retirement of an agent, the same rules apply.
Our team
All Carange Solutions employees and our subcontractors.
The Munia platform
Every assistant and agent deployed for a municipality, an MRC or a public body.
Our training
The practices we teach the organizations we support.
Three pillars, concrete commitments.
What guides each of our decisions, from design to deployment.
Environment
A frugal AI that uses as little energy as possible for each answer.
Clean-energy hosting
Munia's data is hosted at OVHcloud in Beauharnois, one of the most efficient data centres in the industry, water-cooled and powered by Quebec hydroelectricity.
A deliberate choice of models
You do not always need the most powerful model. Through the Munia gateway, each request is routed to the model that offers the best answer quality with the lowest environmental impact.
Munia internal data: May 27 to 31, 2026 (before the gateway, 13,897 messages) compared with August 31 to September 27, 2026 (75,659 messages).
Digital frugality
Our agents rely on data made ready for AI. For example, rather than loading a full zoning grid into the context for every question, we transform it once into a format the model digests more easily.
Industry benchmark: Google measured 0.24 Wh and 0.26 mL of water per median query in 2025, with energy per query 33 times lower than a year earlier. Measuring is how you reduce.
Social
An AI that serves residents and municipal employees, never works against them.
Transparency
A resident always knows they are interacting with an AI. Answers cite their municipal sources.
Tested agents, in plain language
All our agents go through a testing process before deployment, and answer in clear French accessible to everyone.
Support by people
We are an AI company, but we do not hand our support to a chatbot. Technical support is provided by five people from our training and development teams: Jean, Alexandre, Anthony, Simon and Youssef.
Training and best practices
In our training sessions, we teach how to use AI to be more productive. We also devote a section to the stakes: the impact of AI on our work, on the environment and on our cognitive functions. What we apply internally, we teach externally.
Governance
A supervised, verifiable AI under Quebec and Canadian jurisdiction.
A person in the loop, with approval
The platform supports the user in their decision-making. No action is taken without their approval, and it never makes a decision without their knowledge.
Data protection first
Data protection is at the heart of all our strategic decisions. A real-time anonymization gateway removes residents' personal information before each request: it is never received by an inference model that is not ours. An inference provider is only selected if it offers zero retention, and it only receives already anonymized data. Law 25 respected by default.
Hosting in Quebec
Your data is hosted in Quebec, with a non-American provider, under Quebec and Canadian jurisdiction.
Security
AES-256 encryption at rest and TLS 1.3 in transit, SSO authentication and access logging.
What we will never do.
Clear lines, valid for every project and every client.
Train models with your data without your authorization
Your resolutions, minutes and emails remain yours.
Let the AI decide alone
No permit or service refusal without human intervention.
Monitor residents
No facial recognition, no profiling of individuals.
Sell or share your information
Your data is never sold, rented or shared with third parties.
Use prohibited tools
We comply with the AI tool prohibitions issued by the Government of Quebec.
Aligned with the best standards.
This policy draws on frameworks recognized in Quebec, in Canada and internationally.
- Quebec Statement of Principles for AI (2025)
- Law 25
- OECD AI Principles
- ISO/IEC 42001
- NIST AI RMF
Owner
Anthony Carange, President, oversees the application of the policy.
Questions or reports
Write to us at info@carangesolutions.com
Want to see how we protect your data every day?